1. Introduction
90Ride ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and services (collectively, the "Services").
Please read this Privacy Policy carefully. By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree with the practices described here, please do not use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services, including:
Information You Provide to Us
- Account Information: When you create an account, we collect your name, email address, phone number, and password.
- Profile Information: This may include your profile picture, gender, birth date, and other details you choose to provide.
- Payment Information: If you use our Services as a rider, we collect payment details such as credit card information or other financial information necessary to process payments.
- Driver Information: If you use our Services as a driver, we collect additional information such as your driver's license, vehicle information, insurance information, and background check information.
- Communications: When you contact our customer support, we collect the communications and any additional information you provide.
Information We Collect Automatically
- Location Information: We collect precise location data from your device when you use our app, including when the app is running in the background. This is essential for matching riders with nearby drivers.
- Device Information: We collect information about your device, including the hardware model, operating system and version, unique device identifiers, network information, and IP address.
- Usage Information: We collect information about how you use our Services, such as the dates and times you access our Services, app features or pages viewed, app crashes, and other system activity.
- Transaction Information: We collect information about your transactions on our Services, including the date, time, amount, distance traveled, and other details related to the transaction.
Information from Third Parties
We may receive information about you from third parties, such as:
- Business partners, such as payment processors
- Background check providers (for drivers)
- Marketing partners
- Public databases
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Services
- Processing transactions and sending related information
- Matching riders with drivers
- Verifying your identity and eligibility to use our Services
- Communicating with you about our Services, including sending updates, security alerts, and support messages
- Personalizing your experience with our Services
- Addressing problems with our Services
- Developing new products and services
- Analyzing how users interact with our Services
- Protecting our Services and our users
- Enforcing our Terms of Service and other policies
- Complying with legal obligations
4. Information Sharing and Disclosure
We may share your information in the following situations:
With Other Users
When you use our Services as a rider, we share information with the driver to facilitate your ride, such as your pickup location, destination, first name, and profile picture. When you use our Services as a driver, we share information with the rider, such as your first name, profile picture, vehicle details, and location as you approach the pickup location.
Service Providers
We share information with service providers that help us provide the Services, such as payment processors, cloud storage providers, background check providers, customer support services, and analytics providers.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
5. Data Retention
We retain your information for as long as necessary to provide you with our Services and for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements. The retention periods depend on the type of information and the purpose for which we use it.
6. Security
We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
7. Children's Privacy
Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe we have collected information from your child, please contact us so that we can delete the information.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: You can request access to your personal information we hold.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information.
- Restriction: You can request that we restrict the processing of your information.
- Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.
- Objection: You can object to our processing of your information.
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
Location Information
Location information is essential for the core functionality of our Services. However, you can adjust your device settings to disable precise location tracking when not using our app.
Push Notifications
You can opt out of receiving push notifications through your device settings.
Email Communications
You can opt out of receiving promotional emails by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
9. International Data Transfers
Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to countries outside your country of residence.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Services or by other means, such as email. Your continued use of the Services after the effective date of the revised Privacy Policy constitutes your acceptance of the revised terms.